Given the increasing financial and regulatory pressure on Skilled Nursing Facilities, referral partnerships have never been more valuable. Due to COVID-19, SNF’s are finding it difficult to maintain existing referral relationships in a strictly virtual environment, let alone develop new ones.
This live demo will address the ways Enquire CRM is ensuring skilled nursing providers are driving the greatest outcomes for patients and partners in the value-based care era, as well as how providers are positioning for growth with a CRM, including:
· Referral management – Automatically aggregate referrals from sources into the CRM to allow for quick responses, reduction of data entry and ability to capture the outcome of every referral.
· Configurable data points – Highlight keywords from electronic referrals and eFax to instantly identify high cost medications, functional limitations, etc. Customize data inputs specific to patients, caregivers and referring contacts to know patients and referral sources personally and drive improved patient satisfaction ratings. Create transparency to identify where referrals are in the admission process.
· Automated messaging – Create and schedule automated email messaging to patients and referral sources that contain educational information, virtual visit information, questionnaires, surveys, follow-up, etc. Stay engaged with sources in the new virtual world.
· Customizable reports – Collect data from all sources to demonstrate outcomes prior to CMS data becoming publicly available enabling you to prove your agencies value to accountable care organizations and other health networks. Under the PDPM, facilities need to pay even more attention to where patients are being referred from and the outcomes achieved. With Enquire CRM, they can meet prospects wherever they are in the health care continuum, track their clinical and non-clinical progress, and drive value to referral sources.